Free delivery on orders over GH₵ 500 within Accra

Warranty Policy

All products sold by Xenova carry a minimum 12-month warranty

Effective from the date of purchase

What is Covered

Manufacturing defects and hardware failures under normal use
Screen defects not caused by physical damage
Battery issues (where applicable and within warranty scope)
Software issues caused by factory firmware

What is NOT Covered

Physical damage (cracked screens, water damage, drops)
Damage caused by unauthorized repairs or modifications
Normal wear and tear
Products with a removed or tampered serial number

How to Claim Warranty

1

Contact us via WhatsApp or email with your order number and a description of the issue.

2

Our team will assess the issue and guide you through the next steps — either repair, replacement, or refund.

3

Items are typically repaired or replaced within 5–10 business days depending on the issue and product type.

Start a Warranty Claim